How does the subscription work?
The subscription is monthly, paid by card and processed by Stripe. The plan is activated automatically when the payment is confirmed, usually within seconds. Prices on the English and Spanish pages are in US dollars ($19 and $39.90 per month); on the Portuguese pages, in Brazilian reais.
Can I change plans or cancel at any time?
Yes. Under My account, the Manage subscription button opens the billing portal, where you update your card, change plans or cancel. When you cancel, the account goes back to the Free plan without losing your history.
Is there a refund?
Yes. Within 7 days of the first charge we refund the full amount, no questions asked. Request it at atendimento@gomavve.com.
What exactly am I paying for?
The Mavve service: a posting calendar, post organization, temporary storage of your videos until their date, more connected accounts and support. We do not sell access to TikTok.
How many videos can I post per day?
It depends on two limits. Your plan's limit is monthly and adds up all accounts. TikTok's limit is daily and per account: around 15 posts per day made through apps, counting all apps. When an account reaches TikTok's limit, we let you know and the post is held.
What happens if I move to a smaller plan with more accounts connected?
Nothing is deleted. Posts already scheduled remain valid. To schedule new posts you need to be within the limits of your current plan.